Female – Client Relationship Manager (CRM) – Real Estate Firm

Client Management: Ensure that all needs of clients are successfully met and managed
after booking.
? After-Sales Service: Provide continuous support to existing clients and ensure they are
fully satisfied with the services offered.
? Client Feedback: Actively seek honest and constructive feedback from clients to
improve services and resolve any concerns.
? Booking to Payment Collection to Possession: Provide end-to-end service to clients,
from order placement to payment collection, ensuring satisfaction at every stage.
? Query Resolution: Address and resolve all client queries promptly, ensuring a smooth
and positive experience.
? Product & Service Guidance: Offer insights and assistance to clients regarding our
products or services, ensuring they are well-informed.
? Complaint Handling: Act as the main point of contact for client complaints and escalate
issues to the relevant department or personnel for resolution.
? Proactive Communication: Understand client needs, proactively address issues, and
ensure a high level of customer satisfaction at all times.
? Documentation: Maintaining and filing documentation as per the process of the
company including receipts, demand letters, interest letters, etc if and when needed.
? Coordination: Coordination with different departments and entities such as banks to
ensure the client journey is seamless.

Source ⇲
Vacancy