Position: Customer Support Representative

Location: India

Job Type: Full-time/Part-time

About the Role:

As a Customer Support Representative at Amazon, you will be at the forefront of providing exceptional customer service to our diverse customer base. You'll be Amazon Recruitment 2024 responsible for addressing inquiries, resolving issues,  and ensuring a positive experience for customers interacting with Amazon's products and services.

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Key Responsibilities:

1. Responding to Customer Queries: Handling incoming inquiries via phone, email, and chat regarding orders, deliveries, products, and general account information.
2. Issue Resolution: Troubleshooting and resolving customer concerns efficiently and effectively while maintaining a high level of professionalism.
3. Navigating Systems and Tools: Utilizing various internal systems and tools to access and provide accurate information to customers.
4. Customer Advocacy: Serving as the voice of the customer by providing feedback to internal teams to improve processes and enhance the customer experience.
5. Adherence to Policies and Procedures: Following established protocols and guidelines to ensure consistency and quality in customer interactions.

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Qualifications:

• Strong verbal and written communication skills.
• Ability to navigate multiple computer systems simultaneously.
• Exceptional problem-solving abilities and attention to detail.
• Prior experience in customer service is preferred but not required.
• Flexibility to work in shifts including evenings, weekends, and holidays.

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Additional Information:

This position may involve rotating shifts and requires flexibility in scheduling.

Joining Amazon means being a part of a dynamic and diverse team that values customer-centricity and innovation. We offer competitive benefits and opportunities for growth within the company.